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The future is not a self-fulfilling prophecy but a trend that we can influence. Tiina Väänänen and Ines Gullichsen, two of NAOF's young professionals, report on SuomiAreena, the public debate forum held in Pori. NAOF launched its young professionals’ programme in May 2018. The programme offers professionals at the start of their careers a broad perspective of the agency's work, while at the same time, it provides NAOF with fresh insights and new ideas. This is the first of the blogs that the young professionals will publish at VTV.fi during the programme.

Digitalisation and artificial intelligence (AI) will change service organisations in the near future. Technological advances give rise to challenges that impact organisational practices. Continuous personnel training, leading by example, transparent and responsible operation and, in particular, understanding of customer needs are crucial to a successful digitalisation. There was a lively debate on AI and the many aspects of this topic during the Almedalen Week in Visby in early July. Significant developments in the use of AI are expected over the next five years.

Last year, the National Audit Office (NAOF) started collecting customer feedback on its audits on a regular basis. Using the feedback system, NAOF can develop its management practices, interaction and audit processes. According to the feedback for the year 2017, which was mostly positive, customers would like to have audits that support their own activities.